Privacy policy

Privacy Policy

Last updated: [12.15, 2025]

HYSK SILK LIMITED ("we", "us", or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal data when you visit or make a purchase from our website (the “Site”) or otherwise interact with our services (collectively, the “Services”).


1. Personal Information We Collect

When you use our Services, we may collect the following categories of personal information:

a. Information You Provide Directly

  • Name
  • Billing and shipping address
  • Email address
  • Phone number
  • Payment details (processed securely by third-party payment providers)
  • Order details and purchase history
  • Communications with us (e.g. customer support inquiries)

b. Information Collected Automatically

  • IP address
  • Browser type and device information
  • Pages visited, time spent on the Site, and interaction data
  • Cookies and similar tracking technologies


2. How We Use Your Personal Information

We use your personal information to:

  • Process and fulfil orders
  • Deliver products and manage shipping and returns
  • Communicate with you regarding orders, services, or support requests
  • Improve and optimize our Site and Services
  • Detect and prevent fraud or security risks
  • Comply with legal and regulatory obligations
  • Send marketing communications where permitted by law (you may opt out at any time)


3. Cookies and Tracking Technologies

We use cookies and similar technologies to operate our Site, improve functionality, analyze usage, and support marketing activities.

You can manage or disable cookies through your browser settings. Please note that disabling cookies may affect the functionality of certain features of the Site.


4. Sharing Your Personal Information

We may share your personal information with trusted third parties only where necessary, including:

  • Service providers (e.g. payment processors, logistics partners, IT and hosting providers)
  • Shopify, as our ecommerce platform provider
  • Legal and regulatory authorities, where required by law

We do not sell your personal information.


5. International Data Transfers

As a global business, your personal information may be transferred to and processed in countries outside your country of residence, including countries that may not provide the same level of data protection.

Where required, we implement appropriate safeguards to ensure your personal data is protected in accordance with applicable data protection laws.


6. Your Rights

Depending on your location, you may have rights under applicable data protection laws, including:

  • The right to access your personal information
  • The right to correct inaccurate information
  • The right to request deletion of your personal data
  • The right to restrict or object to certain processing
  • The right to data portability
  • The right to withdraw consent where processing is based on consent

To exercise your rights, please contact us using the details provided below.


7. Data Retention

We retain personal information only for as long as necessary to fulfil the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law.


8. Security

We take reasonable technical and organizational measures to protect your personal information against unauthorized access, loss, misuse, or alteration. However, no method of transmission over the Internet or electronic storage is completely secure.


9. Children’s Data

Our Services are not specifically directed at children, and we do not knowingly collect personal information from children under the age of majority in the applicable jurisdiction.


10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or operational needs. Any updates will be posted on this page with a revised “Last updated” date.


11. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us at:

HYSK SILK LIMITED
61 Bridge Street
Kington
Herefordshire
HR5 3DJ
United Kingdom

Email: hysilkcn@outlook.com