Refund policy

Return & Refund Policy

We hope you are satisfied with your purchase. Please read the following Return & Refund Policy carefully before placing an order.


1. Cut Fabric Products (Non-Returnable)

All fabric products sold by length are cut to order according to the customer’s selected measurements.

Once fabric has been cut, it is considered a customised product and cannot be resold.
Therefore, cut fabric items are not eligible for return or exchange, unless a confirmed quality defect is found.


2. Non-Cut Products – 7-Day No-Reason Returns

For products not involving cut fabric (such as accessories or ready-made items), we offer a 7-day no-reason return policy.

  • Return requests must be submitted within 7 days from the date of delivery, calculated from the date the parcel is marked as delivered.
  • Returned items must be unused, unwashed, undamaged, and in their original condition.
  • For no-reason returns or returns where no confirmed quality issue can be evidenced, return shipping costs shall be borne by the customer.


3. Quality Issue Returns – 14 Days

If you receive a product with a quality issue, you may request a return and refund within 14 days from the date of delivery.

Once the quality issue is verified:

  • The product may be returned for a full refund
  • All fees will be refunded, including the original shipping cost
  • Return shipping costs will be fully covered by our store

*Quality issues must be supported by clear photographic evidence and are subject to assessment by our quality control team.


4. What Is Not Considered a Quality Issue

The following are not considered quality defects and do not qualify for quality-related returns:

  • Minor colour variations caused by lighting, photography, or screen display differences
  • Natural variations inherent in handcrafted or botanical-dyed fabrics
  • Slight irregularities resulting from traditional or natural dyeing processes
  • Personal preference or expectations differing from product descriptions


5. Condition of Returned Items

All returned items must meet the following conditions:

  • Unused and unwashed
  • Free from stains, odours, or damage caused by the customer
  • Returned in original condition

We reserve the right to refuse returns that do not meet these requirements.


6. Return Authorisation

  • All returns must be authorised in advance
  • Returns sent without prior approval or sent as cash on delivery (COD) will not be accepted


7. Refund Processing

  • Refunds will be issued to the original payment method
  • Refunds are processed within 5–10 business days after the returned item is received and inspected


8. How to Initiate a Return

To request a return, please contact us at:

Email: hysilkcn@outlook.com

Please include:

  • Order number
  • Product name
  • Reason for return
  • Clear photos (required for quality issue claims)


9. Statutory Rights

This Return & Refund Policy does not affect your statutory rights under applicable consumer protection laws.